台灣自來水公司第八區管理處加強為民服務公約
Convention of Public Service Enhancement 8th Branch of Taiwan Water Corporation
－「古意」台水、「用心」服務－
Our Heart．Our Services
Impartment & Creation Advance Together
本人願意恪遵以下各點，以凝聚為民服務共識，提昇本處整體服務品質：
I would hereby obey willingly the following items to achieve the consensus for public service, and to raise the overall quality of service at our branch:
一、積極打破陌生及隔閡，主動介紹自己。
To actively break unfamiliarity and separation, and take the initiative to introduce oneself.
二、充份尊重客戶的隱私與感受。
To fully respect the customer’s privacy and feelings.
三、主動瞭解客戶需求，進而給予更多的服務。
To actively understand the needs of customers and in return provide more services.
四、用簡單清楚的話語表達，讓客戶充分明白你所提供的服務。
To use simple words to express one so that the customer can fully understand the services you provide.
五、以「己所不欲，勿施於人」之同理心對待客戶。
Keep the empathy as “Do to others as you would have them do to you” in mind when facing customers.
六、重視客戶時間，如有異動，應主動說明，並及時採取適當補救措施。
Respect the time of customers. In case of changes, contact the customers, and take remedial measures timely.
七、用心聆聽客戶的心聲，並重視每個抱怨，且迅速妥處回應。
Listen to the voices of customers, honor every complaint, and respond swiftly and suitably.
八、全體同仁群策群力，發揮團隊精神。
All of the colleagues should work together as a team.
九、隨時自我砥礪，言行舉止表現專業素養。
Always encourage oneself, and behave and speak with professionalism.
十、共同形塑一個古意、用心、傳承、創新的企業文化。
To create an straightforward, diligent, impartible, creative enterprise culture.
